Terms of Service
Effective 2 September 2026 · Scaled Intelligence Inc., 3 Bates Court, Barrie, Ontario, L4N 8L9, Canada
1. Who we are and what this covers
Stipple is a booking, records and payments platform for tattoo studios, operated by Scaled Intelligence Inc. ("we", "us"), a company incorporated in Ontario, Canada. These Terms govern use of the Stipple platform at getstipple.app by a studio ("you") and by the people you invite into your account. By creating an account or using the platform you agree to them.
2. Your account
You must be at least 18 and authorised to act for the studio you register. You are responsible for the accuracy of your account details, for the activity of every user you invite (artists, managers), and for keeping credentials secure. Tell us promptly if you believe an account has been compromised.
3. What we provide
Access to the platform on a subscription basis, including booking, customer records, consent and waiver capture, scheduling, reporting, and payment features described on our site. We may improve, change or remove features; if a change materially reduces the service you are paying for, we will give reasonable notice.
4. Your customers' information
The platform stores information about your customers: contact details, appointment history, consent and waiver records, and any notes you record, which may include health-related information such as allergies. As between you and us, that information belongs to you and your customers. You are responsible for collecting it lawfully, for obtaining the consents your customers must give, and for using it in line with applicable privacy law. We handle it on your behalf as described in our Privacy Policy.
5. Payments to you, from your customers
Studios take customer payments through their own payment processor connected to the platform. Where you use your own merchant account (for example Helcim), funds move directly between your customer and your processor: we never hold them. Where you use our managed option (Stripe Connect), payments are processed by Stripe and settle to your connected account, and we may deduct a platform fee disclosed to you before you enable it. Payment processing is governed by your agreement with the relevant processor, and their decisions about holds, chargebacks and disputes are theirs, not ours. You are responsible for refunds and for any chargeback liability arising from your transactions.
6. Subscription fees
Subscription fees, billing frequency and any platform fees are those shown at sign-up or agreed in writing. Fees are exclusive of taxes unless stated. We may change pricing with at least 30 days' notice before your next renewal; you may cancel before the change takes effect. Except where required by law, payments are non-refundable for periods already served.
7. Acceptable use
Do not use the platform to break the law, to store information you have no right to store, to send messages that breach anti-spam law, to attempt to access another studio's data, to probe or disrupt the service, or to resell it without our written agreement. Studios must comply with the health, consent and record-keeping rules of their province, including age-of-consent requirements for tattooing.
8. Your data, and getting it back
You may export your data at any time while your subscription is active. If your account is closed, you may request an export within 30 days, after which we may delete your data in the ordinary course, subject to any retention we are legally required to keep.
9. Availability
We work to keep the platform available and back it up, but we do not promise uninterrupted service. Planned maintenance will be notified where practical. We are not responsible for outages caused by third parties we rely on, including hosting, email, SMS and payment providers.
10. Ending the agreement
You may cancel at any time, effective at the end of your current billing period. We may suspend or end an account that breaches these Terms, that risks harm to others or to the platform, or for non-payment, with notice where reasonably possible.
11. Disclaimers and limits
The platform is provided "as is". To the extent the law allows, we exclude implied warranties, and our total liability arising from the service in any 12-month period is limited to the fees you paid us in that period. We are not liable for lost profits or indirect losses. Nothing here limits liability that cannot be limited by law.
12. Indemnity
You will cover us against claims arising from your use of the platform in breach of these Terms or of law, including claims by your customers about how their information was collected or used by you.
13. Changes and governing law
We may update these Terms; material changes will be notified in advance and take effect on the date stated. These Terms are governed by the laws of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction.
14. Contact
Questions about these Terms: support@scaledintelligence.ai, Scaled Intelligence Inc., 3 Bates Court, Barrie, Ontario, Canada.
Questions about this document: support@scaledintelligence.ai